At Flower Delivery Ascot, we are proud to be a trusted local florist, delivering fresh flowers to households and businesses throughout Ascot and surrounding areas. Your satisfaction is our priority, and we stand by the quality and freshness of every bouquet and arrangement we create. Please read below for our clear and transparent policies on returns, refunds, complaints, and our Fresh Flowers Guarantee.
We guarantee that your flowers will arrive fresh, vibrant, and ready to impress. Every order is hand-arranged by our skilled florists and prepared for same-day or next-day local delivery. We promise that your flowers will maintain their beauty and freshness for at least 5 days from the delivery date, provided they are cared for according to the care guidelines provided. In the rare event your flowers arrive less than fresh, please refer to our complaints and returns procedures outlined below.
We take great care to ensure your flowers reach you in perfect condition. If you receive an order that is damaged, wilted, or otherwise unsatisfactory on arrival, please notify us as soon as possible—ideally within 24 hours of delivery. We may ask for a photo of the flowers in their delivered state to help us assess the issue and speed up the process.
If your order does not meet our Fresh Flowers Guarantee due to damage or quality concerns, you are entitled to request a replacement or a full refund. We offer the following options:
To process your refund or replacement swiftly, please provide your order details and, where applicable, a photo of the delivered flowers. Each request is handled with care and urgency by our local Ascot team.
Your feedback is important to us, whether you are delighted with our service or have a concern to share. If you have a complaint about any aspect of your order, please contact us promptly with your order details and a description of the issue. All complaints are acknowledged within one business day, and we aim to resolve all concerns within three business days. Our team will investigate your issue, update you throughout, and offer a suitable solution based on our Fresh Flowers Guarantee and your preferences.
As a dedicated Ascot florist, we are passionate about serving our local community and maintaining the highest standards. We deliver to households and businesses in Ascot and nearby, and are proud of our reputation for excellent customer service and premium flower quality. Your trust means everything to us. When you order from Flower Delivery Ascot, you can do so with full confidence that your experience will be fresh, beautiful and worry-free.
Thank you for choosing Flower Delivery Ascot. If you have any questions about these policies, please get in touch. We are always here to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
