These Terms and Conditions set out the legal framework governing your relationship with Flower Delivery Ascot when you place orders through our e-commerce platform. These terms apply to all purchases made by customers located in Ascot and the surrounding areas. Please review these details carefully; by proceeding with an order, you confirm your acceptance of these terms.
In these Terms and Conditions, 'we', 'us', and 'our' refer to Flower Delivery Ascot, the operator of the online flower delivery service. 'You' or 'customer' refers to any person or entity placing an order via our platform from Ascot or adjacent localities. These terms apply to all online orders, regardless of product type or delivery location within our serviceable areas.
All products available on our website are subject to availability. The order process for online flower delivery in Ascot and nearby towns involves the following steps:
Please ensure all information supplied is correct. Any delay arising from inaccurate personal or delivery information is not our responsibility.
We aim to represent all flowers and gifts as accurately as possible on our website. Minor variations may occur due to the seasonal availability of flowers or variations from suppliers, but the overall value and style of your flower gift will always be maintained. If certain flowers are unavailable, we reserve the right to substitute them with flowers of equal or greater value.
All orders are subject to stock availability. In rare cases where products become unavailable after the order is placed, we will contact you as soon as possible to offer an alternative or a full refund.
All prices displayed on our platform are in Pounds Sterling (GBP) and include any applicable VAT. Delivery charges are specified separately during checkout, based on the delivery postcode within Ascot and nearby areas.
We reserve the right to update prices at any time, but such changes do not affect confirmed orders.
Payment for orders placed via Flower Delivery Ascot must be made in full and in advance through any of the payment methods supported by our platform, such as credit/debit cards or secure third-party payment gateways. By submitting your payment details, you confirm that you are authorised to use the selected payment method.
Orders are not processed or dispatched until funds have cleared. Payment details are handled securely, and your financial information is never stored or disclosed to unauthorised parties.
We offer delivery throughout Ascot and the surrounding areas, with specific slots or same-day delivery made available where possible. You must provide accurate delivery details, including the recipient’s complete name, address, and contact information.
Delivery Times: While we strive to deliver within the requested timeframes, specific delivery times cannot be guaranteed. Delivery dates are estimates and may be affected by local circumstances beyond our control, such as weather, traffic, or public events.
Unsuccessful Deliveries: If the recipient is not available at the delivery address, and secure arrangements cannot be made with a neighbour or safe place, the flowers may be returned to our premises. In such cases, we will liaise with you to rearrange delivery, which may incur additional charges.
If you wish to cancel an order for flower delivery in Ascot or nearby, please notify us as soon as possible. Orders for bespoke or customised arrangements (such as personalised messages or unique bouquets) cannot be cancelled once the design or assembly process has begun.
For standard orders, cancellation requests received before the order is dispatched or prepared will be eligible for a full refund. If the preparation or dispatch process has started, refunds will be limited or may not be available. Please check your order confirmation for time-sensitive cancellation details.
Due to the perishable nature of flowers, we do not routinely accept returns except in cases where products arrive damaged or are not as described in your order confirmation. In such instances, please contact us within 24 hours of delivery, providing photographs and details of the issue. We will review your submission and, if justified, arrange a replacement delivery or issue a full/partial refund at our discretion.
Refunds are generally processed via the original payment method and may take up to 5 working days to appear on your bank statement, depending on processing times of financial institutions.
By placing an order, you confirm that all information supplied is complete and accurate. You undertake not to use the website or Flower Delivery Ascot’s services for unlawful purposes or in violation of these terms. If you are ordering flowers for a third party, it is your responsibility to ensure they are available to receive delivery when expected.
We will perform our contractual obligations with reasonable skill and care. However, our liability for any loss or damage arising out of, or in connection with, the services provided or goods delivered shall be limited to the cost of the order in question, except where mandatory law requires otherwise.
We are not responsible for:
Nothing in these terms excludes or limits Flower Delivery Ascot’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
All content present on the Flower Delivery Ascot website, including images, text, and design, is protected by intellectual property law. You may not reproduce, copy, distribute, or use any content for commercial purposes without express written consent.
Your privacy is important to us. Any personal information collected during the order process is handled in accordance with all applicable UK data protection laws and our Privacy Policy. We use this information solely to process orders and deliver flowers in Ascot and neighbouring locations.
Please ensure that you have obtained the necessary consent before providing us with third-party personal data (such as recipients' names and delivery addresses).
We reserve the right to amend these Terms and Conditions at any time. Any changes will not affect orders already accepted and confirmed. Updated terms will be published on this page and apply to future transactions.
These Terms and Conditions—and any contract formed under them—are governed by English law. Any disputes arising in relation to these terms or Flower Delivery Ascot’s services are subject to the exclusive jurisdiction of the English courts.
These terms and conditions apply equally to all customers of Flower Delivery Ascot, irrespective of whether delivery is required within central Ascot, or surrounding areas, villages and neighbourhoods. Please check at checkout whether your specific location is serviceable. We reserve the right to refuse orders outside our coverage area.
Should you have any queries regarding these Terms and Conditions, your order, or our flower delivery services in Ascot, please reach out via the customer support form provided on our website. We aim to respond to all contacts in a timely manner.
Thank you for choosing Flower Delivery Ascot. We look forward to serving your floral gift needs in Ascot and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ascot, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ascot.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
